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Free shipping £120+ • Earn VPX points
Effective from: 28 June 2026
For the purposes of these Terms and Conditions, the following terms shall have the meanings set out below:
Terms and Conditions means this document, which defines the rules for using the Online Store, placing Orders, concluding distance sales agreements, making payments, delivery, returns, complaints and other rights and obligations of the Customer and the Seller.
Seller means XTREME SUPPLEMENTS LTD, a private limited company incorporated in England and Wales, company number 12328660, with its registered office at Office 313b, 182-184 High Street North, London, United Kingdom, E6 2JA.
Store or Online Store means the online store operated by the Seller at vpxshop.com.
Customer means a natural person, legal person or organisational unit placing an Order through the Store.
Consumer means a natural person purchasing Products for purposes that are wholly or mainly outside their trade, business, craft or profession.
Business Customer means a Customer purchasing Products for purposes related to their trade, business, craft or profession.
Product or Goods means a movable item offered for sale in the Store, including dietary supplements, wellness products, sports nutrition products, training support products and related accessories.
Order means a declaration made by the Customer through the Store with the intention of purchasing Products.
Distance Sales Agreement means a sales agreement concluded between the Customer and the Seller through the Store without the simultaneous physical presence of both parties.
Account means an individual customer account in the Store, if such functionality is available, which allows the Customer to place Orders, view Order history and use selected Store features.
Basket means the Store functionality that allows the Customer to add Products before placing an Order.
Electronic Order Form means the online form available in the Store that allows the Customer to place an Order.
Durable Medium means any tool that allows the Customer or the Seller to store information addressed personally to them in a way that allows future access for an appropriate period of time and unchanged reproduction, including e-mail.
Newsletter means an electronic marketing service provided by the Seller to Customers who have subscribed to receive commercial and informational messages.
Privacy Policy means the document describing how the Seller processes personal data and uses cookies in the Store.
The Online Store available at vpxshop.com is operated by XTREME SUPPLEMENTS LTD, company number 12328660, registered office: Office 313b, 182-184 High Street North, London, United Kingdom, E6 2JA.
Contact with the Seller is possible by e-mail at: vpxshop@protonmail.me.
These Terms and Conditions set out in particular:
a. the rules for using the Store,
b. the rules for placing Orders,
c. the rules for payments and delivery,
d. the right to cancel the Distance Sales Agreement,
e. the rules for returns and refunds,
f. the rules for complaints,
g. the rules for using customer opinions, promotional codes and other Store features.
The Store sells Products online to Customers in the United Kingdom and, where available, to selected international destinations.
The information displayed in the Store, including Product descriptions and prices, constitutes an invitation to treat and not a legally binding offer.
A Distance Sales Agreement is concluded when the Seller confirms acceptance of the Customer’s Order for fulfilment.
The Seller makes these Terms and Conditions available free of charge on the Store website before, during and after placing an Order. The Customer may download, save or print them at any time.
The Customer is obliged to use the Store in accordance with applicable law, these Terms and Conditions and good practice.
The Customer must not provide unlawful content, interfere with the operation of the Store, attempt unauthorised access to Store systems or use the Store in a way that may disrupt its functioning.
The Seller applies reasonable technical and organisational measures to protect the Store, the Order process and Customer data.
Seller: XTREME SUPPLEMENTS LTD
Company number: 12328660
Registered office: Office 313b, 182-184 High Street North, London, United Kingdom, E6 2JA
Website: vpxshop.com
E-mail: vpxshop@protonmail.me
VAT number: to be added, if applicable
Customers may contact the Seller by e-mail or through the contact form available in the Store, if such form is available.
Unless the Seller clearly indicates another address for returns, the Customer should contact the Seller before sending any return parcel.
To use the Store, the Customer needs:
a. a device with internet access,
b. an up-to-date web browser, for example Chrome, Firefox, Safari, Microsoft Edge or another modern browser,
c. JavaScript and cookies enabled,
d. an active e-mail address,
e. a program or browser function allowing the Customer to open PDF files, if documents are provided in this format.
The Seller is not responsible for technical issues on the Customer’s side, including internet connection problems, incorrect browser settings, outdated software or device limitations.
The Store offers Products that may include dietary supplements, sports nutrition products, wellness products and accessories.
Product descriptions may include information such as name, brand, form, flavour, net weight, serving size, number of servings, ingredients, recommended use, storage conditions and expiry date information.
Dietary supplements are not medicines and are not intended to diagnose, treat, cure or prevent any disease.
The Customer should use Products only in accordance with the label, packaging, manufacturer’s instructions and information provided on the Product page.
The recommended daily intake should not be exceeded.
Products should be stored in accordance with the manufacturer’s instructions and kept out of reach of children.
The Customer should check the Product ingredients before purchase and use, especially in the case of allergies, intolerances, pregnancy, breastfeeding, medication use, medical conditions or dietary restrictions.
Customers who are pregnant, breastfeeding, under medical supervision, taking medication or suffering from any medical condition should consult a qualified healthcare professional before using Products.
The Seller does not provide medical, nutritional or therapeutic advice. Information in the Store is provided for general informational purposes only.
The Customer is responsible for checking whether the Product may be legally purchased, imported, possessed and used in the country of delivery.
The Seller may refuse or cancel an Order if fulfilment of the Order could breach applicable law, carrier rules, customs restrictions or product safety rules.
The Store is intended for Customers who are at least 18 years old.
By placing an Order, the Customer confirms that they are at least 18 years old and have the legal capacity to enter into a sales agreement.
The Seller may refuse or cancel an Order if it has reasonable grounds to believe that the Order was placed by a person under the age of 18.
The Store may allow Customers to create an Account.
Creating an Account is voluntary. The Customer may also be able to place an Order without creating an Account, if guest checkout is available.
When placing an Order without registration, the Store may create a technical record necessary to process the Order, handle payment, delivery, complaints and legal obligations.
The Customer is responsible for keeping their Account login details confidential.
The Customer must not share Account access details with third parties.
The Customer may request deletion of their Account by contacting the Seller at vpxshop@protonmail.me.
Account deletion does not affect the Seller’s right or obligation to retain certain data where required by law, for example for accounting, tax, complaint or legal defence purposes.
Orders may be placed through the Store by using the Electronic Order Form.
To place an Order, the Customer should:
a. select the Product,
b. add the Product to the Basket,
c. provide the required contact and delivery details,
d. choose the available delivery method,
e. choose the available payment method,
f. review the Order summary,
g. accept these Terms and Conditions,
h. confirm the Order with an obligation to pay.
The Order summary displayed before confirmation includes, where applicable:
a. Seller details,
b. ordered Products,
c. quantity of Products,
d. unit and total price,
e. delivery costs,
f. selected payment method,
g. selected delivery method,
h. estimated delivery or processing information,
i. total amount payable.
The Customer is responsible for providing correct and complete Order details, including name, e-mail address, phone number if required, delivery address and billing details.
After placing an Order, the Customer receives an automatic e-mail confirmation that the Order has been received.
The Distance Sales Agreement is concluded when the Seller confirms acceptance of the Order for fulfilment.
The Seller may refuse or cancel an Order if:
a. the Product is unavailable,
b. payment has not been completed,
c. the Customer provided incorrect or incomplete details,
d. fulfilment would breach applicable law or delivery restrictions,
e. there is a clear pricing, stock or technical error,
f. the Customer has used the Store in breach of these Terms and Conditions.
If the Seller cannot fulfil a paid Order, the Customer will be informed and the payment will be refunded using the same payment method, unless the Customer agrees otherwise.
Until the Seller starts processing the Order, the Customer may contact the Seller to ask whether the Order can be changed or cancelled. The Seller is not obliged to accept changes after Order processing has started.
Product prices are displayed in the currency made available in the Store.
Unless stated otherwise, prices include applicable taxes where required by law.
Delivery costs and any additional charges are displayed before the Customer confirms the Order.
The total price of the Order is shown before the Customer places the Order.
For international Orders, the Customer may be responsible for customs duties, import VAT, taxes, clearance fees or other local charges required in the destination country, unless stated otherwise during checkout.
The Seller may change Product prices at any time, but price changes do not affect Orders already accepted for fulfilment.
Available payment methods are shown during checkout.
Depending on availability, the Store may offer:
a. debit or credit card payment,
b. online payment through a payment provider,
c. bank transfer,
d. cash on delivery, if available,
e. other payment methods displayed during checkout.
Payment is made using the method selected by the Customer during checkout.
If the Customer chooses bank transfer or another prepayment method, the Order may be processed after the payment is credited to the Seller’s account.
If payment is not completed within the time indicated during checkout or in the Order confirmation, the Seller may cancel the Order.
Electronic payments may be processed by external payment service providers. The Seller is not responsible for interruptions or technical issues caused by such providers.
After the purchase process, the Seller may issue a sales document or invoice, where applicable, in electronic form and send it to the Customer’s e-mail address.
Available delivery methods, estimated delivery times and delivery costs are shown during checkout.
The Customer chooses the delivery method when placing the Order.
Unless otherwise stated on the Product page or during checkout, Orders are usually processed within 1 to 10 business days from the date of Order acceptance or payment receipt, depending on the selected payment method.
Delivery times are estimates and may vary depending on the carrier, destination, customs procedures, public holidays, product availability or circumstances beyond the Seller’s reasonable control.
The Seller is not responsible for failed or delayed delivery caused by incorrect or incomplete delivery details provided by the Customer.
If the parcel is returned to the Seller because of incorrect delivery details, refusal to accept the parcel or failure to collect it, the Seller may contact the Customer to arrange re-delivery. Additional delivery costs may be charged to the Customer where permitted by law.
If the Customer fails to collect the parcel and it is returned to the Seller, the Seller may withdraw from the Distance Sales Agreement after contacting the Customer by e-mail.
In the case referred to above, the Seller will refund the Customer for the Products, less any costs that may lawfully be deducted, including additional delivery or return costs where permitted by law.
Risk in the Product passes to the Consumer when the Product is delivered to the Consumer or to a person indicated by the Consumer, other than the carrier.
The Store may offer delivery to selected countries outside the United Kingdom.
The availability of international delivery is displayed during checkout.
The Customer is responsible for checking whether the ordered Product may be legally imported, purchased, possessed and used in the destination country.
The Seller may cancel an Order if it believes that the Product cannot be lawfully delivered to the selected destination.
The Seller is not responsible for delays, seizure, refusal, additional charges or other consequences resulting from customs procedures or import restrictions in the destination country, unless caused by the Seller’s fault.
Unless clearly stated otherwise during checkout, customs duties, import taxes, clearance charges and other local costs are the Customer’s responsibility.
A Consumer who has concluded a Distance Sales Agreement has the right to cancel the agreement without giving any reason within 14 days.
The cancellation period expires 14 days after the day on which the Consumer, or a person indicated by the Consumer other than the carrier, receives the Products.
If the Order includes multiple Products delivered separately, the cancellation period expires 14 days after the day on which the Consumer receives the last Product, batch or part.
To exercise the right to cancel, the Consumer must inform the Seller of their decision by a clear statement, for example by e-mail.
The cancellation statement should be sent to: vpxshop@protonmail.me.
The Consumer may use the model cancellation form included in Appendix 2 to these Terms and Conditions, but this is not obligatory.
To meet the cancellation deadline, it is sufficient for the Consumer to send the cancellation statement before the 14-day period expires.
After informing the Seller of cancellation, the Consumer must return the Product without undue delay and no later than 14 days from the day on which they informed the Seller of cancellation.
The Consumer bears the direct cost of returning the Product, unless the Seller agrees otherwise or failed to inform the Consumer that they must bear such cost.
The Seller may withhold the refund until it receives the returned Product or until the Consumer provides proof that the Product has been sent back, whichever occurs first.
The right to cancel does not apply to Products that are not suitable for return due to health protection or hygiene reasons if they were sealed and have been unsealed after delivery.
The right to cancel does not apply to Products that are liable to deteriorate or expire rapidly.
The right to cancel does not apply to Products made to the Customer’s specifications or clearly personalised.
The right to cancel does not apply to Products that, after delivery, have been inseparably mixed with other items.
For health, hygiene and product safety reasons, opened dietary supplements, powders, capsules, food products and similar sealed Products cannot be returned under the right to cancel unless they are faulty, damaged or not as described.
These exceptions do not affect the Customer’s statutory rights in relation to faulty, damaged or incorrectly supplied Products.
If the Consumer validly cancels the Distance Sales Agreement, the Seller will refund payments received from the Consumer, including the cost of standard delivery corresponding to the least expensive delivery method offered by the Store.
The Seller is not required to refund additional delivery costs if the Consumer chose a delivery method more expensive than the least expensive standard delivery option offered by the Store.
The refund will be made without undue delay and no later than 14 days from the day on which the Seller receives the returned Product or proof that the Product has been returned, whichever occurs first.
The refund will be made using the same payment method that the Consumer used for the original transaction, unless the Consumer expressly agrees otherwise.
The Consumer is responsible for any reduction in the value of the Product resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Product.
The Seller may reduce the refund if the returned Product has been used, damaged, opened where hygiene restrictions apply, incomplete or handled beyond what would be reasonably necessary to inspect it.
Before returning a Product, the Customer should contact the Seller at vpxshop@protonmail.me and provide:
a. Order number,
b. full name,
c. e-mail address used for the Order,
d. Product name,
e. reason for return, if the Customer wishes to provide it.
The Seller will provide return instructions and, if applicable, the correct return address.
The Customer should not send Products back without confirming the return details with the Seller.
Returned Products should be properly packed and protected against damage during transport.
The Customer should include the Order number or proof of purchase with the returned parcel.
The Customer should keep proof of posting until the return process is completed.
Unless the Seller provides a different return address, returns should be sent only after contacting the Seller at vpxshop@protonmail.me.
The Seller is responsible for supplying Products that are as described, of satisfactory quality and fit for their intended purpose.
If the Product is faulty, damaged, incomplete, incorrect or not as described, the Customer should contact the Seller at vpxshop@protonmail.me.
The complaint should include:
a. Order number,
b. Customer’s full name and contact details,
c. description of the issue,
d. Customer’s preferred solution,
e. photos of the Product, packaging or damage, if relevant,
f. proof of purchase, if available.
Complaints will be reviewed within a reasonable time and, where possible, within 14 days of receipt.
If the complaint is justified, the Seller may offer one of the following solutions, depending on the circumstances and applicable law:
a. replacement,
b. repair, if applicable,
c. price reduction,
d. refund.
If the Product must be returned as part of a justified complaint, the Seller will bear reasonable return costs where required by law.
This section does not limit the Customer’s statutory rights.
Complaints regarding the functioning of the Store, Account, payment process, Order process or other electronic services may be submitted by e-mail to vpxshop@protonmail.me.
The complaint should include:
a. Customer’s full name,
b. contact e-mail address,
c. description of the issue,
d. Order number, if applicable.
The Seller will review complaints within a reasonable time and, where possible, within 14 days.
The response to the complaint will be sent to the Customer by e-mail or another Durable Medium.
The Store may allow Customers to publish reviews, comments, ratings or opinions about Products or Order handling.
Adding a review is voluntary.
A Customer should only publish reviews that are truthful, lawful and based on their own experience.
The Customer must not publish content that:
a. is unlawful, offensive, vulgar, aggressive or misleading,
b. infringes third-party rights,
c. contains advertising, spam or promotional links,
d. contains personal data of third parties,
e. relates to Products not purchased or used by the Customer, unless clearly stated.
The Seller may verify whether a review comes from a Customer who purchased the Product.
The Seller may moderate, refuse to publish or remove reviews that breach these Terms and Conditions or applicable law.
By submitting a review, the Customer grants the Seller a non-exclusive, free-of-charge, worldwide licence to use, display, reproduce and publish the review in the Store and in the Seller’s marketing communication, to the extent permitted by law.
The Seller does not change the meaning of Customer reviews.
The Seller may offer promotional codes, discounts, bundles, loyalty actions, limited offers or other marketing campaigns.
Each promotion may have separate conditions, including duration, eligible Products, minimum Order value, Customer group or usage limits.
Unless stated otherwise, promotional codes cannot be combined with other discounts or promotions.
The Seller may refuse to apply a promotional code if:
a. it has expired,
b. it has already been used,
c. the conditions of the promotion are not met,
d. the code was obtained or used in breach of the promotion rules.
Promotions do not affect the Customer’s statutory rights.
The Customer may voluntarily subscribe to the Newsletter.
The Newsletter may include information about Products, promotions, new arrivals, educational content and Store updates.
The Customer may unsubscribe from the Newsletter at any time by using the unsubscribe link or by contacting the Seller at vpxshop@protonmail.me.
Details of personal data processing for Newsletter purposes are described in the Privacy Policy.
The controller of Customers’ personal data is XTREME SUPPLEMENTS LTD, company number 12328660, registered office: Office 313b, 182-184 High Street North, London, United Kingdom, E6 2JA.
Personal data is processed for purposes including:
a. handling Orders,
b. delivering Products,
c. processing payments,
d. issuing sales documents, where applicable,
e. handling returns and complaints,
f. providing customer service,
g. fulfilling legal obligations,
h. sending marketing communication, if the Customer has subscribed or where otherwise permitted by law.
Detailed information about personal data processing, cookies and Customer rights is provided in the Privacy Policy available in the Store.
All content available in the Store, including text, Product descriptions, graphics, logos, photos, icons, layout, design elements and software components, is protected by intellectual property rights.
The Customer may use the Store content only for personal, non-commercial purposes related to using the Store and placing Orders.
Copying, distributing, modifying, scraping, publishing or using Store content for commercial purposes without the Seller’s consent is prohibited.
The Customer must not interfere with the structure, operation, source code, security or technical elements of the Store.
Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or breach of statutory consumer rights.
The Seller is not responsible for:
a. improper use of Products,
b. use of Products contrary to the label, manufacturer’s instructions or Product description,
c. effects caused by allergies, intolerances or individual sensitivities if Product information was correctly provided,
d. the Customer’s failure to check product legality in the destination country,
e. delays caused by carriers, customs authorities or events beyond the Seller’s reasonable control,
f. losses caused by incorrect details provided by the Customer.
For Business Customers, the Seller’s liability is limited to the value of the relevant Order to the fullest extent permitted by law.
If a Consumer has a complaint, they should first contact the Seller at vpxshop@protonmail.me so that both parties can try to resolve the matter amicably.
Consumers may have access to alternative dispute resolution mechanisms depending on their country of residence.
The Seller is not obliged to participate in alternative dispute resolution unless required by applicable law.
These Terms and Conditions are governed by the laws of England and Wales.
If the Customer is a Consumer residing outside England and Wales, they may also benefit from mandatory consumer protection rights available under the law of the country in which they live.
Any disputes arising from these Terms and Conditions or from Distance Sales Agreements concluded through the Store shall be handled by the competent courts, subject to mandatory consumer protection rules.
The Seller may amend these Terms and Conditions for important reasons, including:
a. changes in law,
b. changes in payment or delivery methods,
c. changes in Store functionality,
d. changes in Seller details,
e. technical, organisational or security reasons,
f. introduction of new services, promotions or sales models.
Changes to the Terms and Conditions do not affect Orders placed before the changes came into effect.
The current version of the Terms and Conditions is always available in the Store.
These Terms and Conditions are available free of charge on the Store website.
The Customer may download, save or print these Terms and Conditions at any time.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions remain in force.
These Terms and Conditions enter into force on 28 June 2026.
You have the right to cancel your Distance Sales Agreement within 14 days without giving any reason.
The cancellation period expires 14 days after the day on which you, or a third party indicated by you other than the carrier, take physical possession of the Products.
If your Order includes several Products delivered separately, the cancellation period expires 14 days after the day on which you take possession of the last Product, batch or part.
To exercise your right to cancel, you must inform us of your decision by a clear statement sent by e-mail to:
You may use the model cancellation form in Appendix 2, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication before the cancellation period has expired.
If you cancel the agreement, we will refund payments received from you, including the cost of standard delivery, except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us.
We may withhold the refund until we receive the returned Products or until you provide proof that you have sent them back, whichever occurs first.
You must send the Products back without undue delay and no later than 14 days from the day on which you inform us of your cancellation.
You are responsible for the direct cost of returning the Products, unless we agree otherwise.
You are responsible for any reduction in the value of the Products resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
For health, hygiene and product safety reasons, sealed Products that have been opened after delivery may not be eligible for return unless they are faulty, damaged or not as described.
To: XTREME SUPPLEMENTS LTD
Office 313b, 182-184 High Street North
London, United Kingdom
E6 2JA
E-mail: vpxshop@protonmail.me
I hereby give notice that I cancel my sales agreement for the following Products:
Product name / Order number:
Date of Order:
Date of receipt:
Customer name:
Customer address:
Customer e-mail address:
Customer signature, only if this form is sent on paper:
Date: