Effective from: 11 October 2026
§ 1. Definitions
For the purposes of these Terms, the following terms have the meanings set out below:
- Terms means this document, which sets out the rules for using the Online Store, placing Orders, concluding distance sales contracts, making payments, delivery, returns, complaints and the other rights and obligations of the Customer and the Seller.
- Seller means VPX spółka z ograniczoną odpowiedzialnością (a Polish limited liability company) with its registered office in Warsaw, ul. Aleja Jana Pawła II 27, 00-867 Warsaw, Poland, entered in the Register of Entrepreneurs of the National Court Register (KRS) kept by the District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National Court Register, under KRS number 0001200086, tax ID (NIP) 5273187425, statistical number (REGON) 543006746, share capital PLN 5,000.00.
- Store or Online Store means the online store operated by the Seller at vpxshop.com.
- Customer means a natural person, legal person or organisational unit placing an Order through the Store.
- Consumer means a natural person purchasing Products for purposes wholly or mainly unrelated to their business, trade, craft or profession.
- Business Customer means a Customer purchasing Products for purposes related to their business, trade, craft or profession.
- Product or Goods means a movable item offered for sale in the Store, including food supplements, wellness products, sports nutrition products, training support products and related accessories.
- Order means a declaration made by the Customer through the Store with the intention of purchasing Products.
- Distance Sales Contract means a sales contract concluded between the Customer and the Seller through the Store, without the simultaneous physical presence of both parties.
- Account means the Customer’s individual account in the Store, if this functionality is available, which allows the Customer to place Orders, view Order history and use selected Store features.
- Cart means the Store functionality that allows Products to be added before an Order is placed.
- Electronic Order Form means the online form available in the Store that allows the Customer to place an Order.
- Durable Medium means any instrument that allows the Customer or the Seller to store information addressed personally to them in a way that allows future access for an adequate period and unchanged reproduction, including email.
- Newsletter means the electronic marketing service provided by the Seller to Customers who have subscribed to receive commercial and informational messages.
- Privacy Policy means the document describing how the Seller processes personal data and uses cookies in the Store.
§ 2. General provisions
- The Online Store available at vpxshop.com is operated by VPX spółka z ograniczoną odpowiedzialnością with its registered office in Warsaw, KRS 0001200086, NIP 5273187425, REGON 543006746.
- The Seller can be contacted by email at: vpxshop@protonmail.me.
- These Terms set out in particular:
- the rules for using the Store,
- the rules for placing Orders,
- the rules for payment and delivery,
- the right to withdraw from a Distance Sales Contract,
- the rules for returns and refunds,
- the rules for submitting complaints,
- the rules for publishing Customer reviews, using promotional codes and other Store features.
- The Store sells Products online to Customers in Poland and, where available, to selected other countries shown when the Order is placed.
- Information displayed in the Store, including Product descriptions and prices, is an invitation to enter into a contract and not a legally binding offer.
- A Distance Sales Contract is concluded when the Seller confirms that the Customer’s Order has been accepted for fulfilment.
- The Seller makes these Terms available free of charge on the Store website before, during and after the Order is placed. The Customer may download, save or print the Terms at any time.
- The Customer must use the Store in accordance with applicable law, these Terms and good practice.
- The Customer must not supply unlawful content, disrupt the operation of the Store, attempt unauthorised access to the Store’s systems, or use the Store in any way that could disrupt its operation.
- The Seller uses appropriate technical and organisational measures to protect the Store, the ordering process and Customer data.
- Seller details:
- Seller: VPX spółka z ograniczoną odpowiedzialnością
- Registered office: ul. Aleja Jana Pawła II 27, 00-867 Warsaw, Poland
- Correspondence address: ul. Kieślowskiego 3D/28, 02-962 Warsaw, Poland
- Registry court: District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National Court Register
- KRS: 0001200086
- Tax ID (NIP): 5273187425
- REGON: 543006746
- Share capital: PLN 5,000.00
- Website: vpxshop.com
- Email: vpxshop@protonmail.me
- Signal and Telegram: +44 7951 753325 (English), +48 886 163 888 (Polish)
- The Customer may contact the Seller by email or through the contact form available in the Store, if such a form is available.
- Unless the Seller expressly indicates a different returns address, the Customer should contact the Seller before sending a return parcel.
§ 4. Technical requirements
- To use the Store, the Customer needs:
- a device with internet access,
- an up-to-date web browser, e.g. Chrome, Firefox, Safari, Microsoft Edge or another modern browser,
- JavaScript and cookies enabled,
- an active email address,
- software or a browser feature that can open PDF files, if documents are provided in that format.
- The Seller is not responsible for technical problems on the Customer’s side, including internet connection problems, incorrect browser settings, outdated software or device limitations.
- The Store offers Products that may include food supplements, sports nutrition products, wellness products and accessories.
- Product descriptions may include information such as name, brand, form, flavour, net weight, serving size, number of servings, ingredients, recommended use, storage conditions and best-before information.
- Food supplements are not medicines and are not intended to diagnose, treat, cure or prevent any disease.
- The Customer should use Products only in accordance with the label, packaging, manufacturer’s instructions and the information on the Product page.
- Do not exceed the recommended daily serving.
- Products should be stored in accordance with the manufacturer’s instructions and out of the reach of children.
- Before buying and using a Product, the Customer should check its ingredients, especially in the case of allergies, intolerances, pregnancy, breastfeeding, taking medication, illness or dietary restrictions.
- Customers who are pregnant, breastfeeding, under medical supervision, taking medication or suffering from any medical condition should consult a qualified healthcare professional before using the Products.
- The Seller does not provide medical, nutritional or therapeutic advice. Information available in the Store is general and for information purposes only.
- The Customer is responsible for checking whether a given Product may be lawfully purchased, imported, possessed and used in the country of delivery.
- The Seller may refuse or cancel an Order if fulfilling it could breach applicable law, carrier rules, customs restrictions or Product safety rules.
§ 6. Age restrictions
- The Store is intended for Customers aged 18 or over.
- By placing an Order, the Customer confirms that they are at least 18 years old and have the legal capacity to enter into a sales contract.
- The Seller may refuse or cancel an Order if it has reasonable grounds to believe that it was placed by a person under 18.
§ 7. Customer Account
- The Store may allow Customers to create an Account.
- Creating an Account is voluntary. The Customer may also be able to place an Order without an Account if guest checkout is available.
- When an Order is placed without registration, the Store may create a technical record needed to handle the Order, payment, delivery, complaints and legal obligations.
- The Customer is responsible for keeping their Account login details confidential.
- The Customer must not share their Account access details with third parties.
- The Customer may request deletion of the Account by contacting the Seller at vpxshop@protonmail.me.
- Deleting the Account does not affect the Seller’s right or obligation to keep certain data where required by law, e.g. for accounting, tax, complaints or defence against claims.
§ 8. Placing Orders
- Orders may be placed through the Store using the Electronic Order Form.
- To place an Order, the Customer should:
- choose a Product,
- add the Product to the Cart,
- provide the required contact and delivery details,
- choose an available delivery method,
- choose an available payment method,
- review the Order summary,
- accept these Terms,
- confirm the Order with an obligation to pay.
- The Order summary displayed before confirmation includes, where applicable:
- the Seller’s details,
- the Products ordered,
- the quantity of Products,
- the unit and total price,
- delivery costs,
- the selected payment method,
- the selected delivery method,
- the estimated delivery or fulfilment time,
- the total amount payable.
- The Customer is responsible for providing correct and complete Order details, including name, email address, phone number if required, delivery address and billing details.
- After placing an Order, the Customer receives an automatic email confirming receipt of the Order.
- A Distance Sales Contract is concluded when the Seller confirms acceptance of the Order for fulfilment.
- The Seller may refuse or cancel an Order if:
- the Product is unavailable,
- payment has not been made,
- the Customer has provided incorrect or incomplete details,
- fulfilling the Order would breach applicable law or delivery restrictions,
- there is an obvious pricing, stock or technical error,
- the Customer has used the Store in breach of these Terms.
- If the Seller cannot fulfil a paid Order, the Customer will be informed and the payment will be refunded using the same payment method, unless the Customer agrees otherwise.
- Until the Seller begins fulfilling the Order, the Customer may contact the Seller to request a change or cancellation. The Seller is not obliged to accept changes after fulfilment has begun.
§ 9. Prices
- Product prices shown in the Store are gross prices, include VAT and are stated in Polish zloty (PLN) or in another currency available in the Store and selected by the Customer.
- Delivery costs and any additional charges are shown before the Customer confirms the Order.
- The total Order price is shown before the Order is placed.
- For Orders delivered outside the European Union, the Customer may have to pay customs duties, import VAT, taxes, customs clearance fees or other local charges required in the destination country, unless otherwise stated when the Order is placed.
- The Seller may change Product prices at any time, but price changes do not affect Orders already accepted for fulfilment.
§ 10. Payments
- Available payment methods are shown when the Order is placed.
- The Store offers the following payment methods:
- BLIK, handled by the payment operator named in point 6,
- cash on delivery, available only for deliveries within Poland.
- Payment is made using the method chosen by the Customer when placing the Order.
- An Order paid by BLIK is passed for fulfilment once the Seller receives payment confirmation from the payment operator. With cash on delivery, the Customer pays the carrier when collecting the parcel.
- If a BLIK payment is not made within the time indicated when placing the Order or in the Order confirmation, the Seller may cancel the Order.
- BLIK payments are handled by Payments Solution sp. z o.o. with its registered office in Krasnosielc, ul. Słoneczna 4, 06-212 Krasnosielc, Poland, KRS 0000711723, NIP 7571485069, REGON 369120445, operator of the SimPay payment system. The Seller is not responsible for interruptions or technical problems caused by the payment operator.
- Refunds for BLIK payments are made to the bank account from which the payment was made. Refunds for Orders paid on delivery are made by bank transfer to the account indicated by the Customer.
- After the purchase, the Seller may issue a sales document or invoice, where applicable, in electronic form and send it to the Customer’s email address.
§ 11. Delivery
- Available delivery methods, estimated delivery times and delivery costs are shown when the Order is placed.
- The Customer chooses the delivery method when placing the Order.
- Unless otherwise stated on the Product page or when the Order is placed, Orders are usually fulfilled within 1 to 10 business days from acceptance of the Order or receipt of payment, depending on the payment method chosen.
- Delivery times are estimates and may vary depending on the carrier, delivery location, customs procedures, public holidays, Product availability or circumstances beyond the Seller’s reasonable control.
- The Seller is not responsible for failed or delayed delivery resulting from incorrect or incomplete delivery details provided by the Customer.
- If a parcel is returned to the Seller because of incorrect delivery details, refusal to accept it or failure to collect it, the Seller may contact the Customer to arrange redelivery. The Customer may be charged additional delivery costs where permitted by law.
- If the Customer does not collect the parcel and it is returned to the Seller, the Seller may withdraw from the Distance Sales Contract after first contacting the Customer by email.
- In the case described above, the Seller will refund the Customer the amount paid for the Products, less costs that may lawfully be deducted, including additional delivery or return costs where permitted by law.
- Risk in the Product passes to the Consumer when the Product is delivered to the Consumer or to a person designated by the Consumer other than the carrier.
§ 12. International delivery
- The Store may offer delivery to selected countries outside Poland.
- The availability of international delivery is shown when the Order is placed.
- The Customer is responsible for checking whether the ordered Product may be lawfully imported, purchased, possessed and used in the destination country.
- The Seller may cancel an Order if it considers that the Product cannot be lawfully delivered to the chosen destination.
- The Seller is not responsible for delays, detention of the parcel, refusal of entry, additional charges or other consequences resulting from customs procedures or import restrictions in the destination country, unless caused by the Seller’s fault.
- Unless expressly stated otherwise when the Order is placed, for deliveries outside the European Union customs duties, import taxes, clearance costs and other local charges are paid by the Customer.
§ 13. Right of withdrawal
- A Consumer who has concluded a Distance Sales Contract may withdraw from it within 14 days without giving any reason.
- The withdrawal period expires 14 days after the day on which the Consumer, or a person designated by the Consumer other than the carrier, received the Products.
- If an Order covers several Products delivered separately, the withdrawal period expires 14 days after receipt of the last Product, lot or piece.
- To exercise the right of withdrawal, the Consumer must inform the Seller of their decision by a clear statement, e.g. sent by email.
- The withdrawal statement should be sent to: vpxshop@protonmail.me.
- The Consumer may use the model withdrawal form in Annex 2 to these Terms, but this is not obligatory.
- To meet the withdrawal deadline, it is sufficient to send the withdrawal statement before the 14-day period expires.
- After informing the Seller of the withdrawal, the Consumer must return the Product without undue delay and no later than 14 days from the day on which they informed the Seller of the withdrawal.
- The Consumer bears the direct cost of returning the Product, unless the Seller agrees otherwise or did not inform the Consumer that they must bear this cost.
- The Seller may withhold the refund until it has received the returned Product or the Consumer has supplied proof of having sent it back, whichever is earlier.
§ 14. Exceptions to the right of withdrawal
- The right of withdrawal does not apply to Products which are not suitable for return for health protection or hygiene reasons, if they were delivered in sealed packaging and the packaging was opened after delivery.
- The right of withdrawal does not apply to Products that deteriorate rapidly or have a short shelf life.
- The right of withdrawal does not apply to Products made to the Customer’s specifications or clearly personalised.
- The right of withdrawal does not apply to Products that, after delivery, have been inseparably mixed with other items.
- For health protection, hygiene and Product safety reasons, opened food supplements, powders, capsules, food products and similar sealed Products cannot be returned under the right of withdrawal, unless they are defective, damaged or not as described.
- These exceptions do not affect the Customer’s statutory rights regarding defective or damaged Products or Products not delivered in accordance with the Order.
§ 15. Effects of withdrawal and refunds
- If the Consumer effectively withdraws from the Distance Sales Contract, the Seller will refund all payments received from the Consumer, including the cost of standard delivery corresponding to the cheapest delivery method offered by the Store.
- The Seller is not obliged to refund additional delivery costs if the Consumer chose a delivery method more expensive than the cheapest standard method offered by the Store.
- The refund will be made without undue delay and no later than 14 days from the day on which the Seller receives the returned Product or proof of its dispatch, whichever is earlier.
- The refund will be made using the same payment method the Consumer used for the original transaction, unless the Consumer expressly agrees otherwise. If the Consumer paid on delivery, the refund is made by bank transfer to the account indicated by the Consumer.
- The Consumer is liable for any diminished value of the Product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.
- The Seller may reduce the refund accordingly if the returned Product was used, damaged, opened in the case of Products subject to hygiene restrictions, incomplete, or handled beyond what was necessary to inspect it.
§ 16. Return procedure
- Before returning a Product, the Customer should contact the Seller at vpxshop@protonmail.me and provide:
- the Order number,
- their name,
- the email address used when placing the Order,
- the Product name,
- the reason for the return, if the Customer wishes to give one.
- The Seller will provide return instructions and, where applicable, the correct return address.
- The Customer should not send Products without first confirming the return details with the Seller.
- Returned Products should be properly packed and protected against damage in transit.
- The Customer should include the Order number or proof of purchase in the return parcel.
- The Customer should keep the proof of postage until the return procedure is completed.
- Unless the Seller provides a different return address, Products should only be sent back after first contacting the Seller at vpxshop@protonmail.me.
§ 17. Product complaints
- The Seller is responsible for delivering Products that conform with the contract.
- If a Product is defective, damaged, incomplete, incorrect or not as described, the Customer should contact the Seller at vpxshop@protonmail.me.
- The complaint should include:
- the Order number,
- the Customer’s name and contact details,
- a description of the problem,
- the Customer’s preferred solution,
- photos of the Product, packaging or damage, where relevant,
- proof of purchase, if available.
- The Seller responds to the complaint within 14 days of receiving it.
- If a Product does not conform with the contract, the Consumer may request its repair or replacement and, in the cases set out in the Polish Consumer Rights Act of 30 May 2014, a price reduction or withdrawal from the contract and a refund.
- If returning the Product is necessary as part of a justified complaint, the Seller bears the cost of sending it back.
- This section does not limit the Customer’s statutory rights.
§ 18. Complaints about the operation of the Store
- Complaints about the operation of the Store, the Account, the payment process, the ordering process or other electronic services may be sent to vpxshop@protonmail.me.
- The complaint should include:
- the Customer’s name,
- a contact email address,
- a description of the problem,
- the Order number, if applicable.
- The Seller handles the complaint within 14 days of receiving it.
- The response to the complaint will be sent to the Customer by email or on another Durable Medium.
§ 19. Product reviews and opinions
- The Store may allow Customers to publish reviews, comments, ratings or opinions about Products or Order handling.
- Adding reviews is voluntary.
- The Customer should publish only reviews that are truthful, lawful and based on their own experience.
- The Customer must not publish content that:
- is unlawful, offensive, vulgar, aggressive or misleading,
- infringes the rights of third parties,
- contains advertising, spam or promotional links,
- contains personal data of third parties,
- concerns Products the Customer has not bought or used, unless this is clearly stated.
- The Seller may verify whether a review comes from a Customer who bought the Product.
- The Seller may moderate, refuse to publish or remove reviews that breach these Terms or applicable law.
- By submitting a review, the Customer grants the Seller a non-exclusive, royalty-free, worldwide licence to use, display, reproduce and publish the review in the Store and in the Seller’s marketing communications, to the extent permitted by law.
- The Seller does not change the meaning of Customer reviews.
- The Seller may offer promotional codes, discounts, bundles, loyalty schemes, time-limited offers or other marketing campaigns.
- Each promotion may have separate conditions, including its validity period, eligible Products, minimum Order value, a specific Customer group or a usage limit.
- Unless otherwise stated, promotional codes cannot be combined with other discounts or promotions.
- The Seller may refuse to apply a promotional code if:
- the code has expired,
- the code has already been used,
- the promotion conditions have not been met,
- the code was obtained or used in breach of the promotion rules.
- Promotions do not affect the Customer’s statutory rights.
§ 21. Newsletter
- The Customer may voluntarily subscribe to the Newsletter.
- The Newsletter may contain information about Products, promotions, new arrivals, educational content and Store news.
- The Customer may unsubscribe from the Newsletter at any time using the unsubscribe link or by contacting the Seller at vpxshop@protonmail.me.
- Details of how personal data is processed for the Newsletter are set out in the Privacy Policy.
§ 22. Personal data
- The controller of Customers’ personal data is VPX spółka z ograniczoną odpowiedzialnością with its registered office in Warsaw, ul. Aleja Jana Pawła II 27, 00-867 Warsaw, Poland, KRS 0001200086, NIP 5273187425, REGON 543006746.
- Personal data is processed, among other things, for the purpose of:
- handling Orders,
- delivering Products,
- handling payments,
- issuing sales documents, where applicable,
- handling returns and complaints,
- providing customer service,
- complying with legal obligations,
- sending marketing communications, if the Customer has subscribed or where otherwise permitted by law.
- Details of the processing of personal data, the use of cookies and the Customer’s rights are set out in the Privacy Policy available in the Store.
§ 23. Intellectual property
- All content available in the Store, including texts, Product descriptions, graphics, logos, photos, icons, page layout, design elements and software components, is protected by intellectual property rights.
- The Customer may use Store content only for personal, non-commercial purposes related to using the Store and placing Orders.
- Copying, distributing, modifying, scraping, publishing or using Store content for commercial purposes without the Seller’s consent is prohibited.
- The Customer must not interfere with the structure, operation, source code, security or technical elements of the Store.
§ 24. Liability
- Nothing in these Terms excludes or limits liability where this would be unlawful, including liability for death or personal injury caused by negligence, for fraud, or for breach of statutory consumer rights.
- The Seller is not liable for:
- improper use of Products,
- use of Products contrary to the label, the manufacturer’s instructions or the Product description,
- effects of allergies, intolerances or individual sensitivity, if the Product information was provided correctly,
- the Customer’s failure to check the legality of the Product in the destination country,
- delays caused by carriers, customs authorities or events beyond the Seller’s reasonable control,
- losses resulting from incorrect details provided by the Customer.
- For Business Customers, the Seller’s liability is limited to the value of the relevant Order to the fullest extent permitted by law.
§ 25. Out-of-court dispute resolution
- In the event of a complaint, the Consumer should first contact the Seller at vpxshop@protonmail.me so that the parties can try to resolve the matter amicably.
- Consumers resident in Poland may use out-of-court complaint and redress procedures, in particular:
- apply to a permanent consumer arbitration court at a regional Trade Inspection inspectorate,
- ask a regional Trade Inspection inspector to start mediation proceedings,
- obtain free assistance from a municipal or district consumer ombudsman.
- Information on these procedures is available on the website of the Polish Office of Competition and Consumer Protection: prawakonsumenta.uokik.gov.pl. Consumers resident in other countries may contact their national consumer protection bodies.
- The Seller is not obliged to take part in out-of-court dispute resolution proceedings unless required by applicable law.
§ 26. Governing law and jurisdiction
- These Terms and Distance Sales Contracts concluded through the Store are governed by Polish law.
- The choice of Polish law does not deprive a Consumer whose habitual residence is in another country of the protection afforded by the mandatory provisions of the law of that country.
- Disputes with Consumers are resolved by the courts having jurisdiction under applicable law. Disputes with Business Customers are resolved by the court having jurisdiction over the Seller’s registered office.
§ 27. Changes to the Terms
- The Seller may change these Terms for valid reasons, including:
- changes in the law,
- changes to payment or delivery methods,
- changes to Store functionality,
- changes to the Seller’s details,
- technical, organisational or security reasons,
- the introduction of new services, promotions or sales models.
- Changes to the Terms do not affect Orders placed before the changes take effect.
- The current version of the Terms is always available in the Store.
§ 28. Final provisions
- These Terms are available free of charge on the Store website.
- The Customer may download, save or print the Terms at any time.
- If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in force.
- These Terms are also available in Polish. In the event of any discrepancy, the Polish version prevails, without prejudice to the mandatory rights of Consumers.
- These Terms take effect on 11 October 2026.
You have the right to withdraw from the Distance Sales Contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the Products.
If the Order covers several Products delivered separately, the withdrawal period expires 14 days after the day on which you receive the last Product, lot or piece.
To exercise the right of withdrawal, you must inform us, VPX sp. z o.o., ul. Kieślowskiego 3D/28, 02-962 Warsaw, Poland, of your decision by a clear statement sent by email to: vpxshop@protonmail.me.
You may use the model withdrawal form in Annex 2, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient to send your statement before the withdrawal period has expired.
If you withdraw from the contract, we will refund all payments received from you, including the cost of standard delivery, except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery we offer.
We may withhold the refund until we have received the Products back or you have supplied proof of having sent them back, whichever is earlier.
You must send back the Products without undue delay and no later than 14 days from the day on which you informed us of your withdrawal.
You bear the direct cost of returning the Products, unless we agree otherwise.
You are liable for any diminished value of the Products resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
For health protection, hygiene and Product safety reasons, sealed Products that have been opened after delivery may not be returnable, unless they are defective, damaged or not as described.
(complete and return this form only if you wish to withdraw from the contract)
To: VPX sp. z o.o., ul. Kieślowskiego 3D/28, 02-962 Warsaw, Poland, email: vpxshop@protonmail.me
I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following goods(*):
………………………………………………………..
- Ordered on(*)/received on(*): …………………………
- Order number: …………………………
- Name of consumer(s): …………………………
- Address of consumer(s): …………………………
- Signature of consumer(s) (only if this form is sent on paper): …………………………
- Date: …………………………
(*) Delete as appropriate.