RETURNS & REFUNDS POLICY

Effective from: 28 June 2026

This Returns & Refunds Policy explains the rules for returning products purchased through the online store available at vpxshop.com.

The online store is operated by:

XTREME SUPPLEMENTS LTD
Company number: 12328660
Registered office: Office 313b, 182-184 High Street North, London, United Kingdom, E6 2JA
Website: vpxshop.com
E-mail: vpxshop@protonmail.me

1. Right to return

1. If you are a Consumer, you have the right to cancel your order and return products within 14 days without giving any reason.

2. The 14-day return period starts on the day after you receive your order.

3. To exercise your right to return, you must contact us within 14 days of receiving your order by e-mail at:

vpxshop@protonmail.me

4. Your return request should include:
   a. order number,
   b. full name,
   c. e-mail address used for the order,
   d. product name,
   e. date of receipt of the order.

5. After you notify us about the return, you must send the product back within 14 days.

2. Return condition

1. Products may be returned only if they are:

   a. unopened,
   b. unused,
   c. sealed in their original packaging,
   d. complete,
   e. in a condition allowing resale.

2. Due to health protection, hygiene and product safety reasons, we do not accept returns of opened products.

3. This applies in particular to:

   a. dietary supplements,
   b. capsules,
   c. powders,
   d. food products,
   e. sports nutrition products,
   f. products with a protective seal, hygiene seal or original manufacturer’s closure.

4. If the product has been opened, unsealed, used, damaged, incomplete or returned without its original packaging, we may refuse the return.

5. This does not affect your statutory rights if the product is faulty, damaged or not as described.

3. Return shipping cost

1. The direct cost of returning the product is paid by the Customer.

2. We do not provide prepaid return labels unless we agree otherwise in writing.

3. We recommend using a tracked delivery service and keeping proof of postage until the return process is completed.

4. The Customer is responsible for the returned product until it reaches us.

4. How to return a product

1. Before sending any product back, contact us at:

vpxshop@protonmail.me

2. We will provide return instructions and the correct return address.

3. Products returned without prior contact may not be accepted or may take longer to process.

4. The returned parcel should include:

   a. order number,
   b. Customer’s full name,
   c. e-mail address used for the order.

5. The product must be packed securely to prevent damage during transport.

5. Refunds

1. Once we receive and inspect the returned product, we will inform you whether the return has been accepted.

2. If the return is accepted, we will refund the amount paid for the returned product.

3. The refund will be made no later than 14 days from the day we receive the returned product or proof that the product has been sent back, whichever occurs first.

4. The refund will be made using the same payment method that was used for the original order, unless we agree otherwise.

5. We may withhold the refund until we receive the returned product or until you provide proof that you have sent it back.

6. We do not refund additional delivery costs if you selected a delivery method more expensive than the least expensive standard delivery method offered in the Store.

7. Return shipping costs are not refunded, unless the product is faulty, damaged or incorrectly supplied.

6. Products that cannot be returned

We do not accept returns of:

1. opened products,

2. unsealed products,

3. used products,

4. products without original packaging,

5. products with a broken protective seal,

6. products damaged after delivery,

7. products that are not suitable for return due to health protection or hygiene reasons after opening,

8. products that expire rapidly or have a short shelf life, where applicable.

7. Faulty, damaged or incorrect products

1. If you receive a faulty, damaged or incorrect product, contact us as soon as possible at:

vpxshop@protonmail.me

2. Your message should include:

   a. order number,
   b. full name,
   c. description of the issue,
   d. photos of the product and packaging, if possible.

3. If the complaint is accepted, we may offer:

   a. replacement,
   b. refund,
   c. another solution agreed with you.

4. If the product is faulty, damaged or incorrectly supplied, your statutory rights remain unaffected.

8. Refused or uncollected parcels

1. If a parcel is refused, not collected or returned to us because of incorrect delivery details provided by the Customer, we may deduct delivery and return costs from the refund, where permitted by law.

2. If the Customer wants the order to be sent again, additional delivery costs may apply.

9. Contact

For all return and refund matters, contact us at:

vpxshop@protonmail.me

10. Last update

This Returns & Refunds Policy was last updated on 28 June 2026.