RETURNS POLICY

Effective from: 11 October 2026

This Returns and Refunds Policy sets out the rules for returning products purchased through the online store at vpxshop.com.

The online store is operated by:

• VPX spółka z ograniczoną odpowiedzialnością
• Registered office: ul. Aleja Jana Pawła II 27, 00-867 Warsaw, Poland
• Correspondence address: ul. Kieślowskiego 3D/28, 02-962 Warsaw, Poland
• KRS: 0001200086, Tax ID (NIP): 5273187425, REGON: 543006746
• Website: vpxshop.com
• Email: vpxshop@protonmail.me
• Signal and Telegram: +44 7951 753325 (English), +48 886 163 888 (Polish)

1. Right to return

If you are a Consumer, you have the right to withdraw from the contract and return the products within 14 days without giving any reason.

The 14-day return period is counted from the day you receive your order.

To exercise your right to return, send us a message within this period to vpxshop@protonmail.me. You may use the model withdrawal form attached to the Terms and Conditions, but this is not obligatory.

Your return request should include:

1. the order number,
2. your name,
3. the email address used when placing the order,
4. the product name,
5. the date you received the order.

After informing us of the return, you must send the product back within the following 14 days.

2. Return conditions

For health protection, hygiene and product safety reasons, we cannot accept returns under the right of withdrawal of products delivered in sealed packaging that has been opened after delivery.

This applies in particular to:

1. food supplements,
2. capsules,
3. powder products,
4. food products,
5. sports nutrition products,
6. products with a security seal, hygiene seal or the manufacturer’s original closure.

The returned product should be complete and properly protected. You are liable for any diminished value of the product if you handled it beyond what was necessary to establish its nature, characteristics and functioning. In that case we may reduce the refund accordingly.

This does not affect your statutory rights if the product is defective, damaged or not as described.

3. Return shipping costs

The Customer bears the direct cost of sending the product back.

We do not provide prepaid return labels unless agreed otherwise in writing.

We recommend using a tracked shipping service and keeping the proof of postage until the return is completed.

4. How to return a product

Before sending a product back, contact us at vpxshop@protonmail.me.

We will send you return instructions and the correct return address.

Please include in the return parcel:

1. the order number,
2. the Customer’s name,
3. the email address used when placing the order.

The product should be properly packed to prevent damage in transit.

5. Refunds

Once we have received and checked the returned product, we will let you know how the return has been settled.

We will refund all payments received from you, including the delivery cost corresponding to the cheapest standard delivery method offered in the Store.

The refund will be made no later than 14 days from the day we receive the returned product or proof of its dispatch, whichever is earlier.

Refunds for BLIK payments go to the bank account from which the payment was made. If you paid on delivery, we will send the refund by bank transfer to the account number you provide.

We do not refund additional delivery costs if you chose a delivery method more expensive than the cheapest standard delivery method offered in the Store.

Return shipping costs are not refunded unless the product was defective, damaged or not sent in accordance with the order.

6. Products that cannot be returned

Under the right of withdrawal, we do not accept returns of:

1. products delivered in sealed packaging that was opened after delivery, where they are not suitable for return for health or hygiene reasons,
2. products with a broken security seal, hygiene seal or manufacturer’s original closure,
3. products that deteriorate rapidly or have a short shelf life.

7. Defective, damaged or incorrect products

If you receive a product that is defective, damaged or not in line with your order, contact us as soon as possible at vpxshop@protonmail.me.

Your message should include:

1. the order number,
2. your name,
3. a description of the problem,
4. photos of the product and packaging, if possible.

We will respond to your complaint within 14 days of receiving it.

If the product does not conform with the contract, you may request its repair or replacement and, in the cases set out in the Polish Consumer Rights Act, a price reduction or withdrawal from the contract and a refund. We cover the cost of sending the product back as part of a justified complaint.

8. Refused or uncollected parcels

If a parcel is refused, not collected or returned to us because the Customer provided incorrect delivery details, we may deduct delivery and return shipping costs from the refund, where permitted by applicable law.

If the Customer wants the order to be shipped again, additional delivery costs may apply.

9. Contact

For all matters relating to returns and refunds, email us at vpxshop@protonmail.me or message us on Signal or Telegram: +44 7951 753325 (English), +48 886 163 888 (Polish).

10. Last updated

This Returns and Refunds Policy was last updated on 11 October 2026.