SHIPPING & DELIVERY

VPXSHOP.COM

This Shipping & Delivery Policy explains how orders placed through vpxshop.com are processed and delivered.

The online store is operated by:

XTREME SUPPLEMENTS LTD
Company number: 12328660
Registered office: Office 313b, 182-184 High Street North, London, United Kingdom, E6 2JA
Website: vpxshop.com
E-mail: vpxshop@protonmail.me

1. Delivery area

1. VPX Shop offers worldwide shipping, subject to product availability, carrier availability and local import regulations.

2. Some products may not be available for delivery to certain countries due to customs, legal or carrier restrictions.

3. The Customer is responsible for checking whether the ordered products may be legally imported, purchased and used in the destination country.

4. If we are unable to ship an order to the selected destination, we will contact the Customer and, where applicable, refund the payment.

2. Delivery methods

1. Available delivery methods are shown during checkout.

2. The current delivery methods include:

   a. DPD Pickup Point, where available,
   b. GLS courier delivery, where available,
   c. InPost parcel shop, where available.

3. Delivery methods may vary depending on the destination country, order size, product type and carrier availability.

4. The selected delivery method and delivery cost are shown before the Customer confirms the order.

3. Order processing time

1. Orders are processed after the payment has been credited to our account.

2. The estimated delivery time is 4 to 6 business days from the moment the payment is credited.

3. Business days mean Monday to Friday, excluding public holidays.

4. Orders are not processed or shipped on weekends or public holidays.

5. In the case of bank transfer payments, order processing starts only after the payment has been received and matched with the order.

4. Delivery time

1. The standard estimated delivery time is 4 to 6 business days after payment confirmation.

2. Delivery times are estimates and may vary depending on:

   a. destination country,
   b. carrier availability,
   c. customs clearance,
   d. local delivery conditions,
   e. public holidays,
   f. incorrect or incomplete delivery details,
   g. circumstances beyond our reasonable control.

3. International deliveries may take longer if the parcel is delayed by customs or local delivery services.

4. VPX Shop is not responsible for delays caused by customs authorities, local import procedures or carrier delays outside our control.

5. Shipping costs

1. Shipping costs are calculated and displayed during checkout.

2. The total cost of the order, including products and delivery, is shown before the Customer confirms the order.

3. Shipping costs may vary depending on:

   a. destination country,
   b. selected delivery method,
   c. parcel weight and size,
   d. current carrier rates.

6. Customs, import duties and taxes

1. For international orders, the Customer may be required to pay customs duties, import taxes, VAT, clearance fees or other local charges.

2. These costs are not included in the product price or delivery cost unless clearly stated during checkout.

3. Customs duties, import taxes and local charges are the responsibility of the Customer.

4. VPX Shop has no control over customs charges or import procedures.

5. If a parcel is refused due to unpaid customs charges or import restrictions, any refund may be reduced by shipping, return and handling costs, where permitted by law.

7. Delivery address

1. The Customer is responsible for providing correct and complete delivery details.

2. VPX Shop is not responsible for failed or delayed delivery caused by incorrect, incomplete or outdated delivery information provided by the Customer.

3. If the parcel is returned to us due to incorrect delivery details, refusal to accept the parcel or failure to collect it, additional delivery costs may apply.

8. DPD Pickup Point delivery

1. If the Customer chooses DPD Pickup Point delivery, the parcel will be delivered to the selected pickup location, where this service is available.

2. The Customer is responsible for collecting the parcel within the time specified by the carrier.

3. If the parcel is not collected on time and is returned to us, additional delivery or return costs may apply.

4. Re-delivery may be possible after payment of additional shipping costs.

9. GLS delivery

1. If the Customer chooses GLS delivery, the parcel will be delivered according to GLS delivery rules and availability in the destination country.

2. The Customer should monitor tracking updates and follow any delivery instructions provided by GLS.

3. If delivery is unsuccessful due to the Customer’s absence, incorrect address or failure to follow carrier instructions, the parcel may be returned to us.

4. In such cases, additional delivery or return costs may apply.

10. Order tracking

1. Where available, the Customer will receive tracking information by e-mail after the order has been dispatched.

2. Tracking availability may depend on the selected carrier and destination country.

3. If the Customer does not receive tracking information, they may contact us at:

vpxshop@protonmail.me

11. Lost or damaged parcels

1. If the parcel appears damaged on delivery, the Customer should, where possible, report this to the carrier immediately and take photos of the parcel before opening it.

2. If the order is damaged, incomplete or lost, the Customer should contact us at:

vpxshop@protonmail.me

3. The message should include:

   a. order number,
   b. Customer’s full name,
   c. delivery address,
   d. description of the issue,
   e. photos of the parcel and products, if available.

4. We will review the case and contact the carrier where necessary.

12. Uncollected or refused parcels

1. If the parcel is refused, not collected or returned to us because of incorrect delivery details provided by the Customer, we may deduct delivery, return and handling costs from any refund, where permitted by law.

2. If the Customer wants the order to be shipped again, additional delivery costs may apply.

13. Contact

For all shipping and delivery questions, contact us at:

vpxshop@protonmail.me

14. Last update

This Shipping & Delivery Policy was last updated on 28 June 2026.