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Free shipping £120+ • Earn VPX points
🚚 Free shipping over £120
⭐ Earn VPX Rewards points
⚡ Fast checkout with Google Pay
Free shipping £120+ • Earn VPX points
This Shipping and Delivery Policy explains how orders placed through the vpxshop.com store are fulfilled and delivered.
The online store is operated by:
VPX Shop ships orders from Poland. We deliver within Poland and to selected countries shown when the order is placed, subject to product availability, carrier services and local import regulations.
Some products may not be available for shipping to certain countries due to customs, legal or carrier restrictions.
The Customer is responsible for checking whether the ordered products may be lawfully imported, purchased and used in the destination country.
If we cannot ship an order to the chosen country or delivery location, we will contact the Customer and, if necessary, refund the payment.
Available delivery methods are shown when the order is placed.
Currently available delivery methods include:
Available delivery methods may vary depending on the destination country, order size, type of products and carrier availability.
The chosen delivery method and its cost are shown before the Customer finally confirms the order.
Orders paid by BLIK are processed once we receive payment confirmation from the payment operator.
Cash on delivery orders are processed once the order is accepted. Cash on delivery is available only for deliveries within Poland, and its cost is shown before the order is confirmed.
Business days mean Monday to Friday, excluding public holidays.
Orders are not processed or shipped at weekends or on public holidays.
The standard estimated delivery time is 4 to 6 business days from BLIK payment confirmation or from acceptance of a cash on delivery order.
Delivery times are estimates and may vary depending on:
International deliveries may take longer if the parcel is delayed by customs or the local delivery operator.
VPX Shop is not responsible for delays caused by customs authorities, local import procedures or carrier delays beyond our control.
Shipping costs are calculated and shown when the order is placed.
The total cost of the order, including products and delivery, is shown before the Customer confirms the order.
Shipping costs may vary depending on:
No customs duties apply to deliveries within the European Union.
For orders shipped outside the European Union, the Customer may have to pay customs duties, import taxes, VAT, customs clearance fees or other local charges.
These costs are not included in the product price or delivery cost, unless expressly stated otherwise when the order is placed. They are paid by the Customer.
VPX Shop has no influence on the amount of customs charges or on local import procedures.
If a parcel is refused because customs charges were not paid or because of import restrictions, the refund may be reduced by shipping, return and handling costs, where permitted by applicable law.
The Customer is responsible for providing correct and complete delivery details.
VPX Shop is not responsible for failed or delayed delivery resulting from incorrect, incomplete or outdated details provided by the Customer.
If a parcel is returned to us because of incorrect delivery details, refusal to accept it or failure to collect it, additional delivery costs may apply.
If the Customer chooses DPD Pickup Point delivery, the parcel will be delivered to the chosen pickup point, where the service is available at that location.
The Customer is responsible for collecting the parcel within the time set by the carrier.
If the parcel is not collected in time and is returned to us, additional delivery or return costs may apply.
Redelivery may be possible once the Customer has covered the additional delivery costs.
If the Customer chooses GLS delivery, the parcel will be delivered in accordance with GLS delivery rules and the availability of its services in the destination country.
The Customer should track the parcel status and follow the instructions provided by GLS.
If delivery is not possible because the Customer is absent, the address is incorrect or the carrier’s instructions were not followed, the parcel may be returned to us. In that case, additional delivery or return costs may apply.
Where available, after the order is shipped the Customer will receive tracking information by email.
Tracking availability may depend on the chosen carrier and the destination country.
If the Customer does not receive tracking information, they can contact us at vpxshop@protonmail.me.
If a parcel appears damaged on delivery, the Customer should, where possible, report this to the carrier immediately and take photos of the parcel before opening it.
If the order is damaged, incomplete or the parcel has been lost, the Customer should contact us at vpxshop@protonmail.me.
The message should include:
We will review the report and, if necessary, contact the carrier.
If a parcel is refused, not collected or returned to us because the Customer provided incorrect delivery details, we may reduce any refund by delivery, return and handling costs, where permitted by applicable law.
If the Customer wants the order to be shipped again, additional delivery costs may apply.
For all matters relating to shipping and delivery, email us at vpxshop@protonmail.me or message us on Signal or Telegram: +44 7951 753325 (English), +48 886 163 888 (Polish).
This Shipping and Delivery Policy was last updated on 11 October 2026.